1. ABOUT TELLMEAPROBLEM

1.1. What is TellMeAProblem? TellMeAProblem is an emotional wellness application powered by artificial intelligence. Our service provides personal reflection tools grounded in Cognitive Behavioral Therapy (CBT) techniques, along with self-help resources and educational content on mental health.

1.2. Purpose of the service: This platform is designed for informational purposes and to support self-awareness. The suggestions and analyses provided by the AI aim to help you reflect on your thoughts, but can never replace the judgment of a qualified mental health professional such as psychologists or psychiatrists.

1.3. This is NOT a clinical service: We want to be very clear: TellMeAProblem does not make diagnoses, does not prescribe treatments, does not offer professional therapy, and does not provide personalized medical advice. All generated content should be understood as general educational guidance.

1.4. About the technology used: The service works through AI algorithms that generate responses automatically. Despite using advanced technology, it is important that you understand this is an automated system with its own technical limitations.

2. HOW TO ACCESS AND USE THE PLATFORM

2.1. Public access and registration: Part of our platform is accessible to any visitor. However, if you wish to use all of TellMeAProblem's features, you will need to create an account by completing the registration form.

2.2. Your acceptance of these conditions: By registering and using our services, you are confirming that you accept these conditions. If you choose not to accept them during registration, you will not be able to use the service.

2.3. Updates to these terms: We may update these conditions when necessary. We recommend reviewing them from time to time, as the current version at the time of using the service will always apply.

3. CREATING YOUR ACCOUNT

3.1. Required information: To register you will need to provide some basic information: a username, your email address, and a password. Please verify that the information is correct before submitting the form.

3.2. Account security: You are solely responsible for protecting your login credentials and for everything that happens on your account. If you suspect someone has accessed it without your permission, notify us immediately.

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4. IMPORTANT SAFETY WARNINGS

4.1. In case of emergency:

If you are going through a crisis, have thoughts of harming yourself or others, or need urgent help, do not use this application. Contact immediately:

Emergency services: 911 / 112
Suicide Prevention Lifeline: 988
Nearest hospital emergency room
Your doctor or trusted mental health professional
A local crisis center

4.2. Always consult professionals:

Any relevant decision about your mental health, medication, or significant life changes should be discussed with a qualified specialist. Our AI can guide you, but you decide when you need professional help.

4.3. What AI cannot do:

Artificial intelligence has important restrictions:

Cannot grasp complex emotional nuances or body language
Lacks the intuition and experience of a human therapist
May misinterpret particular situations
Cannot create a genuine therapeutic bond
Its responses depend on learned patterns that may fail

4.4. Seek professional help if you experience:

Thoughts of suicide or self-harm
Loss of contact with reality or psychotic symptoms
Serious substance abuse problems
Significant eating disorders
Recent traumatic experiences
Violence or abuse situations
Severe difficulties functioning in daily life

5. YOUR RESPONSIBILITIES AS A USER

5.1. Be honest with information: The quality of responses you receive depends directly on what you share. Commit to providing truthful and up-to-date information.

5.2. For personal use only: This service is for your individual and private use. It is not permitted to use it for commercial purposes, resell access, or exploit the content in any way.

5.3. Prohibited uses:

It is forbidden to use TellMeAProblem for:

Obtaining clinical information for others without their permission
Acting as a "therapist" with third parties using what you learn here
Any illegal or harmful activity
Impersonating someone else or giving false information on purpose
Attempting to breach system security
Automating use through bots or other tools

5.4. Maintain critical thinking: It is important that you analyze the information you receive with your own judgment and cross-check it with other sources when you consider it appropriate.

5.5. Your decisions are yours: Any decision you make based on information from TellMeAProblem is your sole responsibility.

6. PROTECTION OF YOUR DATA

6.1. Legal framework: We process your data in accordance with our Privacy Policy, following the GDPR (European Data Protection Regulation) and applicable data protection laws.

6.2. Our commitment: We apply appropriate technical and organizational measures to maintain the confidentiality of your personal information.

6.3. Your rights: You can exercise your rights of access, rectification, deletion, processing limitation, portability, and objection whenever you wish, as established by current regulations.

7. DISCLAIMER OF LIABILITY

7.1. We are not responsible for:

To the extent permitted by law, TellMeAProblem is exempt from liability for:

Decisions you make based on our responses
Any direct or indirect consequence of using the information
Damages resulting from relying solely on what the AI says
Negative results from applying the suggestions received
Emotional or psychological damages

7.2. We cannot guarantee:

That responses are always accurate or applicable to your specific case
That using the service will generate specific improvements in your well-being
That information is always current or complete
That the platform works without interruptions or failures

8. WHAT YOU ACCEPT BY USING THE SERVICE

8.1. You are aware that:

You use TellMeAProblem at your own responsibility
You understand the limitations of any AI system
You know this is not a professional medical or psychological service
Decisions about your health and well-being are made by you

8.2. You commit to:

Seek professionals when your situation requires it
Not make important decisions based solely on what you read here
Research on your own before applying any suggestion
Use the service responsibly and with common sense

8.3. Express exoneration: By using TellMeAProblem, you release the platform from any liability for the consequences of your use, understanding that you act by your own decision.

9. PROPERTY RIGHTS

9.1. Protected content: The design, code, algorithms, texts, and all platform elements are protected by intellectual and industrial property laws.

9.2. Your license of use: Using TellMeAProblem does not transfer any ownership rights to you. You may not copy, modify, distribute, or commercially exploit the content without our written authorization.

9.3. Reverse engineering: It is not permitted to decompile, reverse engineer, or attempt to extract the source code of our algorithms.

10. SERVICE AVAILABILITY

10.1. Our goal: We work to keep the service available 24 hours a day, but we cannot ensure uninterrupted operation. There may be stops for maintenance, updates, technical issues, or causes beyond our control.

10.2. Service changes: We may modify, suspend, or discontinue any part of the service at any time, with or without prior notice.

11. ACCOUNT CANCELLATION

11.1. We may cancel your access if:

You do not comply with these terms
We detect fraudulent or illegal use
You intentionally provide false information
Your activity harms the service or other users

11.2. Consequences: If we cancel your account, you will immediately lose access to all TellMeAProblem features.

12. EXCEPTIONAL CIRCUMSTANCES

12.1. Force majeure:

We are not responsible for non-compliance caused by situations beyond our control, such as:

Natural disasters or pandemics
Internet or communication infrastructure outages
Cyberattacks or computer viruses
Regulatory changes or government actions

13. GENERAL CLAUSES

13.1. Severability: If any part of these terms is deemed void, the rest will remain valid and applicable.

13.2. Entire agreement: These terms, together with our Privacy Policy, represent the complete agreement between you and TellMeAProblem.

13.3. Assignment of rights: You may not transfer your rights or obligations under these terms to another person without our written permission.

14. LEGISLATION AND COURTS

14.1. Applicable law: These terms are governed by Spanish law.

14.2. Jurisdiction: In case of any dispute, both parties submit to the courts of the user's domicile in Spain.

14.3. Amicable resolution: Before initiating any legal proceedings, we commit to attempting to resolve conflicts amicably through mediation.

USER DECLARATION

By accepting these terms, you confirm that:

You have read and understood all the content of these terms
You understand that TellMeAProblem is an AI tool for educational purposes
You know that this does not replace professional care
You will seek professional help when your situation requires it
You assume responsibility for decisions you make with this information
You release TellMeAProblem from liability for the consequences of your use
You accept the inherent limitations of AI technology

IMPORTANT: If you do not agree with any of these points, please do not use the service.

TERMS AND CONDITIONS OF USE